Need an Insurance Report for your physically damaged, stolen or water damaged Laptop, MAC, PC, Phone or Tablet? We can Help.
Let Computer Hero Assist you with your report. We have a 100 percent success rate when we decide that a device needs to be replaced. We will only do this report if we know the cost of repairing outweighs the cost of replacement and will say this straight away if we believe this not to be the case.
We are also known as Zoo Computer Repairs which is our main company and have more than 900 5 Star reviews that you can view here. and another 300 on our Google profile which you can view here as well as being on Channel 9 as a tech expert that you can view here.
Don’t have your insurance report fail by an inexperienced Tech. Insurance Companies Research the company that are doing the report before they Allow them.
We have successful claims for the following companies in the Brisbane, Logan, North Lakes, Ipswich and Redland Bay Areas
Choosing a provider to give you an insurance report is absolutely vital. Insurance companies are getting very picky with who does their claims as there are alot of “so called” Computer Repair Companies are popping up with not much Experience and just writing off tech equipment at the request of the customer when it could easily be repaired. For this reason choosing a company that can give you a comprehensive, trusted and detailed Insurance report is vital. Remember a Phone, Tablet, Laptop, Mac or Computer can only be written off if the cost of fixing it outweighs the cost of replacing the parts. Also interesting to take not that insurance companies are now employing companies and paying them additional money if they can Fix the machine as opposed to write them off due to abuse of this in the past. Computer Hero can assist with you in an insuance claim
What are the most Common Questions that Insurance Companies Ask when doing a Claim’s Process?
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What was the cause of the damage or loss to the computer?
The insurance company will want to know the specific details of how the damage occurred, whether it was due to fire, theft, flood, or some other incident. Most of these claims are done under the customer’s Home and Contents policy. You’d be suprised the amount of people who don’t think they have one. So always check before simply just buying a new computer
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When did the incident take place that led to the computer damage?
This one is a obvious answer, but the more proof that you can show to the insurance company the better. It’s usually a good idea to answer the questions Direct, and with no more information than is required. Unfortunately you don’t want to say the wrong thing accidently or for it to be misinterpreted and your claim to fail.
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Do you have any documentation, receipts, or photos showing the condition of the computer before the damage occurred?
In order to corroborate the order of events. It’s quite normal for the insurance company to ask for pictures of the product before it was damaged. Don’t forget insurance fraud is a serious issue in Australia and insurance companies want to make sure that they are not out of pocket for false claims. But sometimes it can be the other way around that the insurance companies who employ dirty tricks to prevent paying out claims such as in this article.
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Is the company Reputable, Qualifications as well as Experience.
We have a growing number of customers coming to us for a second opinion, because the insurance company is questioning the first quote. Like stated earlier there is no barrier to entry for comptuer repair technicians. Anyone can essentially start a business and claim that they are an expert in the field. At Computer Hero we have over 30 years experience in this field and apart from being on channel 9 we are also a Microsoft Certified Professional. Companies will often google the comapany and look at qualifications and experience before approving the quote. Read more about why you should choose Computer Hero here.
What are some of the questions the customer would have regarding Insurance Reports and the process for their electronics?
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Where can I get an independent engineer’s report for my damaged laptop to submit to insurance?
Usually a computer repair company can issue this report, even for mobile phones. Once again, just make sure of the legitmacy of the company before you engage them to write the report. A good way to do that, is checking out the companies reviews first by other customers who have used their service.
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How much does it cost for an insurance report and is it reimbursed?
We’ve neer come across an insurance company that has failed to reimburse the customer. The cost of the reports from us is $150 that is paid up front before we send the report. Insurance companies pay for this report as it’s their only way that they can ensure that the customer’s versions of event and that it’s not economically viable to fix it.
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Does my insurance company cover Theft, Physical Damage, water damage for my Iphone, Android, Samsung and other gadgets
You would have to call up your insurance company to ask them. Typically these would fall under your home and contents insurance, and even if people have travel insurance or even some credit cards may have insurance that you were unaware of. It will take you 15 minutes to check, but it could save you alot of money in the long run. Sometimes instead of going through heaps of that small print it’s best to just call the company up and ask them.
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What is the turnaround Time to get my insurance Report. I really depend on my Laptop!
Most insurance companies can take several days to do the report. If we know that the system is a right off – especially after a drop or it’s phsyically damaged – alot of the time the system board inside the machine is broken and this is the most expensive part of the machine, so alot of the times it’s not viable to fix them.
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Will the insurance company pay for data recovery.
This is one of the things that insurance companies, won’t cover the cost for. Unfortunately the onus is on you to back up your data. We offer a data recovery service and you can check out the page here.